Last updated 01.08.24

1.1 Personal information

We collect personal information that you provide to us, including but not limited to:

• Contact information (name, email address, phone number)
• Billing and shipping address
• Payment information
• Order history
• Customer support interactions
  
  

1.2 Automatically collected information

We may also automatically collect information about your use of our website, including:

• Device information
• Browsing history
• Cookies and similar technologies

We use your personal information for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Improving and customizing our services
• Sending order updates and promotional communications
• Analyzing website usage and trends
• Sending service and product review invitations

We will not share, sell, transfer, or in any other way disclose personal data to others unless we are legally obliged to do so. In order to be able to fulfill our obligations under the agreement, the necessary information is disclosed to our partners. Necessary information is only shared with companies if this is necessary.

AVA of Norway also makes use of services provided by 3rd parties for various services.

Here is an overview of subcontractors where the information mentioned earlier can be stored:

• Zendesk for customer support
• Crystallize for hosting of the online shop
• Rambase for ERP and order flow management
• Typeform for specific interactions (troubleshooting and warranty registration)
• Vipps, Klarna, PayPal, and Stripe as payment solutions
• Google Analytics is used for traffic analysis. IP addresses are not stored, but the pattern of visits is stored so that we can see which parts of the website receive traffic.
• Trustpilot is used for sending, receiving and processing service and product review invitations on behalf of AVA of Norway. Trustpilot is a data processor for these purposes. AVA of Norway is the data controller for these purposes.

These service providers are contractually obligated to protect your information and only use it for the purposes specified.

To ensure the successful delivery of your purchases, we share necessary personal information with our trusted shipping partners. This includes your name, delivery address, and contact details, which are shared solely to fulfill your order and ensure its safe and timely arrival. Our shipping partners are required to handle this information in strict accordance with privacy laws and are permitted to use it only for the purpose of delivering your orders. We select these partners carefully and ensure that they adhere to high standards of data protection and privacy, both domestically and in any relevant countries to which your purchases are shipped.

Information about name, address, telephone, e-mail address, and goods purchased is used to fulfill the purchase agreement. The basis for this treatment is Article 6 (b) of the Privacy Ordinance. Where you have consented, the information will also be used to provide you with information, offers and service in connection with your purchase via e-mail, telephone, and SMS. The basis for this treatment is the Privacy Ordinance Art 6 (a). You can at any time refuse to receive such information from us.

AVA of Norway collects your data so that we can:

• Process your order, and manage your account.
• Email you with special offers on other products and services we think you might like. Marketing emails will only be sent out if you've given us consent.

AVA of Norway securely stores customer data on servers located in the EU via a shared hosting environment. AVA of Norway respects EU law related to the proper handling of data being transferred elsewhere.

AVA of Norway would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing, you can click unsubscribe in the received emails, or contact our Customer Support team.

We will not send you emails without asking for consent.

We process your personal data in accordance with the Personal Data Act and applicable regulations. Please note that you can request access to and transfer of your own personal information, as well as request correction or deletion of information. Complaints can be made to the Norwegian Data Protection Authority about processing in breach of the rules.

Every user at our site is entitled to the following:

• The right to access – You have the right to request AVA of Norway for copies of your personal data.
• The right to recertification – You have the right to request that AVA of Norway correct any information you believe is inaccurate. You also have the right to request AVA of Norway to complete information you believe is incorrect.
• The right to erasure – You have the right to request that AVA of Norway erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that AVA of Norway restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to AVA of Norway’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that AVA of Norway transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Customer Support.

Cookies are text files that are placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Our website uses:

• Necessary – Cookies are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
• Functional – Cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
• Performance – Cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
• Analytical – Cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
• Marketing – Cookies are used to provide visitors with relevant marketing campaigns. These cookies track visitors across websites and collect information to provide relevant marketing.
• Other – Uncategorized cookies are those that are being analyzed and have not been classified into a category yet.

Google Tag Manager

Google Tag Manager handles tracking codes and refers to tracking layouts and tracking for third-party solutions such as Universal Analytics (Google Analytics), and is used for website optimization, and marketing services. All tracking codes are run and managed via Google Tag Manager.

Google Analytics

This analysis tool is used to study traffic, usage patterns, and trends on our websites. The data collected is used to optimize the user experience and customize the content of the website. Google's policies for the use of Google Analytics do not collect personal information about you as a user. The data collected is stored on Google's servers. We store data such as movements on the website and certain actions (e.g., if you use a form). All information is subject to Google's Privacy Policy. 

Meta Pixel

Meta Pixel is used to control and measure the effect of advertising on social media. By tracking the actions, the user performs on the site, we are able to improve advertising campaigns, create smart audiences, and drive remarketing. Meta Pixel is used for Facebook, Instagram, and Messenger, and the use of Meta Pixel therefore also covers these channels. These media analysis tools give us access to statistics where we get to know which pages have been visited as a result of an advertising campaign, and which actions have been performed (order/contact form). This information is anonymized.

When you shop at AVA of Norway, we need the product, name, address, and email. This is necessary to be able to send your order to the correct delivery address, and to contact you if necessary. We are required to store the information in connection with accounting, tax handling, and any warranty/return handling. This history is not deleted. For security reasons, we also store the IP address used to register the order.

If you register a warranty on your product, or contact customer service, the conversation and information provided will be stored in our CRM systems so that we can help you more easily. if there should be anything on a later occasion.

This site contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

AVA of Norway keeps our privacy policy under regular review and places any updates on this website.

Send an inquiry to customer support here if you have any questions about our processing of your data or if you want to make use of your rights.

Should you wish to report a complaint or if you feel that AVA of Norway has not addressed your concern adequately, you may contact the Data Inspectorate (Datatilsynet).

They require that a formal complaint be sent as a written inquiry to their postal address:

Datatilsynet
PO Box 458 Sentrum
0105 Oslo
Norway

We would appreciate it if you contact us first so that we can have the opportunity to resolve the matter for you in an amicable way.